Symptoms

On a Windows PC, when launching the Xbox App or Minecraft Launcher, you receive the message:

"You're not connected to the Internet. Check your network connection and try again."

This can occur even when:

• Websites load normally.
• Microsoft Store is working.
• Other applications have internet access.

Troubleshooting Steps

Step 1: Verify Internet Connectivity

Confirm that:

• Websites load normally in your browser.
• Microsoft Store opens and can download updates.

If both work, continue to the next step.

Step 2: Check Xbox Services

1. Press Windows + R
2. Type services.msc
3. Press Enter

Verify that the following services are running:

• Xbox Live Auth Manager
• Xbox Live Networking Service
• Gaming Services

Step 3: Start Xbox Live Networking Service

1. Open PowerShell as Administrator
2. Run:

Start-Service XboxNetApiSvc

3. Verify the service is running:

Get-Service XboxNetApiSvc

The service should show a status of Running.

Step 4: Restart the Computer

After starting the Xbox Live Networking Service, restart the computer.

This allows Xbox services and authentication components to reload correctly.

Step 5: Test Again

After the restart:

1. Open the Xbox App.
2. Open Minecraft Launcher.
3. Sign in if prompted.

Additional Notes

If the issue persists after restarting:

• Repair or reset the Xbox App from Settings > Apps > Xbox > Advanced Options.
• Ensure Gaming Services is installed and running.
• Check for VPN, firewall, or DNS filtering software that may interfere with Xbox authentication.